Preview missing

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Claus Persson
Posts: 3
Joined: Thu Jul 30, 2015 11:19 am

Preview missing

Postby Claus Persson » Thu Jul 30, 2015 11:37 am

Hi

When adding content to the Family Browser Pro the preview is not generated.
This applies to both systemfamilies and drafting views.

Do you have a solution for this?

Havning trouble finding the help file. Where is it located?

Using Revit 2016.

Regards
Claus

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kiwicodes
Site Admin
Posts: 6
Joined: Tue Feb 24, 2015 2:48 am

Re: Preview missing

Postby kiwicodes » Thu Jul 30, 2015 8:23 pm

Hi Claus.

I have just tested this through the Family Manager and it is working on my end. Are you getting the previews on the left hand pane as I have shown below in the attachment? Can you do a screen capture of what you are seeing

Regards

Phillip Miller

2015-07-31_08-20-27.png
2015-07-31_08-20-27.png (35.49 KiB) Viewed 4787 times

Claus Persson
Posts: 3
Joined: Thu Jul 30, 2015 11:19 am

Re: Preview missing

Postby Claus Persson » Fri Jul 31, 2015 12:31 pm

Hi Phillip

It seems as if draging multiple objects result in missing preview.

Don't know how to attach image, but previews are visible on the left side.


Regards

Claus

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kiwicodes
Site Admin
Posts: 6
Joined: Tue Feb 24, 2015 2:48 am

Re: Preview missing

Postby kiwicodes » Fri Jul 31, 2015 10:24 pm

Hi Claus

I have just tested dragging and dropping two system families from the left hand pane to the right hand pane as you described. It looked as though it worked in the family Manager, but the Family Browser palette only showed the preview icon for the first family drag. The second one showed the "No Preview Available" icon.

IS this what you are seeing?

I have logged this into our system as a bug.

Regards

Phillip

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kiwicodes
Site Admin
Posts: 6
Joined: Tue Feb 24, 2015 2:48 am

Re: Preview missing

Postby kiwicodes » Fri Jul 31, 2015 11:48 pm

To follow and keep track of this issue go to the below URL.

http://www.kiwicodes-support.com/projec ... .php?id=29

Regards

Phillip Miller

Claus Persson
Posts: 3
Joined: Thu Jul 30, 2015 11:19 am

Re: Preview missing

Postby Claus Persson » Mon Aug 03, 2015 8:44 am

Hi Phillip

This is exatly what i am seeing.

Regards
Claus


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